Cancellation & Refund Policy

1. E-Commerce Cancellation Policy

The following cancellation terms apply to products ordered through shop.optimize-hp.com.

1. Supplements: You may cancel your order if it has not yet shipped and you have not received a tracking number. Once a tracking number is issued, your order is considered fulfilled and cannot be canceled.
2. Labs:You may cancel your order if the requisition form has not been used. A requisition form is considered “used” when you have presented it to a laboratory facility (such as Labcorp or Quest Diagnostics) and begun any testing procedures (including but not limited to blood draws, specimen collection, or other diagnostic testing). Once the requisition form has been used, the order cannot be canceled.

2. Membership & Subscription Cancellation

1. Recurring Billing: Membership fees are billed on a recurring basis. Unless required by law, membership fees are generally non-refundable once a billing period begins, including but not limited to situations where you do not complete intake or are not clinically eligible for certain therapies.
2. Clinical Eligibility: If a provider determines you are not a candidate for a specific medication or therapy, you may still receive alternative recommendations or services where appropriate. Fees for completed services are not refundable.
3. How to Cancel: You may cancel your membership at any time through your account settings or by contacting support at support@optimize-hp.com. Cancellations take effect at the end of the current billing cycle. You will retain access to membership benefits until the end of the period you have already paid for.

3. Refund Policy

Due to the nature of our products and services, we do not accept returns or exchanges. All sales are final except in specific circumstances outlined below.

Eligible Refund Reasons

1. Damaged Products: If your product arrives damaged, you must report it within 2 business days of delivery by submitting a claim to support@optimize-hp.com. Please include a description and photos of the damage and specify whether you would prefer a refund or a replacement.
2. Lost Shipments: A shipment is considered lost if it has not been delivered or returned within 14 days of the shipment date. Orders marked as delivered by the carrier are not eligible for lost shipment claims. Please provide the case number from the shipper (UPS/FedEx) when reporting a lost shipment.
3. Billing Errors: If you believe a charge was made in error, please contact support promptly at support@optimize-hp.com. We will review the charge and issue a refund if the error is confirmed.

Ineligible Refund Reasons

1. Shipping Address Errors: Customers are responsible for providing accurate shipping information at checkout. Refunds will not be issued for deliveries attempted to incorrect addresses provided by the customer.
2. Shipping Costs: Shipping fees are non-refundable.
3. Incorrect Orders: Refunds will not be issued for customer errors such as ordering the wrong product or ordering excess quantities.
4. Prescription Medications & Compounded Products: Prescription medications and compounded products are generally non-refundable once dispensed by a pharmacy, except as required by law.
5. Completed Services: Fees for provider visits, consultations, and other health services that have already been rendered are non-refundable.

4. One-Time Charges

Certain purchases are billed as one-time charges rather than recurring fees. These charges may be non-refundable once processed or once services have been rendered. Examples include:

1. Lab Fees: Charges for bloodwork, diagnostics, and requisition forms.
2. Shipping Fees: Charges for product delivery.
3. Provider Visit Fees: Charges for individual consultations or follow-up appointments.

5. How to Request a Refund or Cancellation

To request a refund for eligible reasons or to inquire about cancellations, please contact us at support@optimize-hp.comwithin the applicable time frame. All refund requests must include your order number and relevant supporting documentation. Approved refunds will be processed within 5–10 business days to the original payment method.

Optimize Health & Performance is a management platform that provides administrative and operational support to independent healthcare providers. Optimize Health & Performance does not provide medical or pharmacy services, employ healthcare providers, or influence clinical decisions. All medical care, treatment recommendations, and prescriptions are provided solely at the discretion of the independent licensed healthcare providers. Payment does not guarantee the prescribing or dispensing of any medication. The content on this website is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of a qualified healthcare provider with any questions regarding your health or medical condition.

Optimize Health and Performance
Take 2 Medical PLLC DBA: Optimize HP
116 Agnes Rd, Ste 200
Knoxville, TN 37919